Refund Policy

Overview

At Plusky IT Solutions, we stand behind the quality of our work. This Refund Policy explains how refunds work for the professional development services we provide, such as Shopify and Shopify Plus storefronts, WordPress platforms, custom web applications, and related consulting.

Subscriptions to our own products, TikkBay and CharterVote, are sold and billed on their own platforms. Refunds for those subscriptions are governed by the terms presented at the point of purchase on each product's website, not by this policy.

Product Subscriptions (TikkBay and CharterVote)

TikkBay (www.tikkbay.com) and CharterVote (www.chartervote.com) are our own products, sold and billed on their own platforms. Any refund of a subscription or purchase made on those platforms is governed by the refund terms shown to you at the point of purchase on the relevant platform, together with that platform's own terms of service.

If you bought a subscription on one of those platforms and have a question about a refund, please raise it through that platform, or contact us at the address below and we will direct you to the right place.

Refund Policy for Development Services

This section applies to all professional development services, including storefront and theme work, WordPress and publishing platforms, custom web and application development, retainers, and related consulting.

Full Refund

If you are dissatisfied with the work and we are unable to put it right to your satisfaction, you may receive a full refund of the fees paid for that work, on one condition: that you do not use what we produced. This means you will not deploy, host, publish, modify, resell, or otherwise make use of any code, designs, or other deliverables created for the project, including partial work, prototypes, and preliminary deliverables. On accepting a full refund, all intellectual property in the work remains with Plusky IT Solutions, and you agree to delete every copy in your possession.

Partial Refund (50%)

If we are unable to meet your stated requirements, but you decide to keep and use what we produced, you may receive a refund of fifty percent (50%) of the fees paid for that work. Because you continue to draw value from the work, the remaining fifty percent is retained. Where a 50% refund is requested, the fact that you are using, or have chosen to keep and use, the deliverables must be clear beyond reasonable doubt. This requirement exists to prevent a full refund being claimed on the basis of non-use while the work is in fact being used.

Third-Party Costs

Any amounts we paid to third parties on your behalf are not recoverable and are deducted from any refund. These include, for example, domain registration, hosting, paid themes or plugins, software licences, and API subscriptions or credits.

How a Refund Is Assessed

When you request a refund, we review the work delivered, the requirements that were agreed, and whether the deliverables are in use. We aim to reach a fair outcome quickly and in good faith. If a full refund is agreed, you will be asked to confirm in writing that the work is not and will not be used before the refund is released.

What Is Not Refundable

The following are not eligible for a refund:

• Third-party costs: amounts paid on your behalf for domains, hosting, software licences, paid themes or plugins, and API subscriptions or credits;
• Work you keep and use: deliverables you continue to use, other than under the 50% provision above;
• Consultation already provided: fees for discovery calls, strategy sessions, or consulting work already carried out;
• Completed and accepted work: projects that have been delivered, accepted, and put into use.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us: Send an email to info@pluskyitsolutions.com with the subject line "Refund Request - [Your Name/Company]";
2. Provide Details: Include your order number, invoice number, or project reference, along with the reason for your refund request;
3. Documentation: Attach any relevant documentation supporting your request;
4. Await Response: Our team will review your request and respond within 2 business days with next steps.

For development service refunds, you will be required to sign a code non-usage agreement before the refund can be processed.

Disputes and Chargebacks

We encourage clients to contact us directly to resolve any issues before initiating a dispute or chargeback with their payment provider. Unauthorized chargebacks may result in:

• Suspension of your account and access to our services;
• Collection efforts for the disputed amount plus administrative fees;
• Reporting to credit agencies where permitted by law;
• Legal action to recover amounts owed.

We are committed to resolving disputes fairly and promptly. Please give us the opportunity to address your concerns before taking other action.

Contact Information

For refund requests or questions about this policy, please contact us:

Email: info@pluskyitsolutions.com

Subject Line: Refund Request - [Your Name/Company]

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (EST).