Refund Policy

Overview

At Plusky IT Solutions, we stand behind the quality of our products and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our SaaS products (CharterVote and TikkBay) and our professional development services.

We have established clear, fair policies that protect both our clients and our business while ensuring transparency in all transactions. Please read this policy carefully to understand your rights and obligations regarding refunds.

Refund Policy for SaaS Products

This section applies to subscriptions and purchases made on our SaaS platforms: CharterVote (www.chartervote.com) and TikkBay (www.tikkbay.com).

Eligibility for Refund

You may be eligible for a refund on our SaaS products if:

• You request a refund within fourteen (14) days of your initial purchase or subscription renewal;
• The product fails to function as described in our documentation;
• Technical issues on our end prevent you from accessing or using the service;
• You have not violated our Terms of Service.

Refund Amount

Eligible refunds will be processed as follows:

• Refund Amount: Full subscription or purchase amount minus platform service fees;
• Platform Service Fees: These fees are non-refundable and cover payment processing, administrative costs, and platform maintenance;
• Pro-rated Refunds: For annual subscriptions, refunds may be pro-rated based on the unused portion of the subscription period.

Processing Timeline

Refund Policy for Development Services

This section applies to all professional development services, including white-label development, DevPod retainer packages, custom web and mobile application development, and related consulting services.

Eligibility for Refund

Refunds for development services are available under the following conditions:

• The project has not been completed or delivered;
• You request a refund before substantial work has been performed;
• You agree to the code non-usage requirement (detailed below);
• You have not breached the terms of your service agreement.

Refund Amount and Deductions

Development service refunds are calculated as follows:

• Base Refund: Full amount paid for the service;
• Deductions: Any fees incurred for third-party purchases made on your behalf, including but not limited to:
  • Domain name registration fees
  • Hosting service fees
  • Third-party software licenses
  • Premium themes or plugins
  • API subscriptions or credits

Code Non-Usage Requirement

By accepting a refund, you acknowledge and agree that:

• All intellectual property rights to the work revert to Plusky IT Solutions;
• You will delete all copies of code and deliverables in your possession;
• You will not use any portion of the work for any purpose;
• Violation of this requirement may result in legal action and recovery of the refunded amount plus damages.

Processing Timeline

Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

• Platform Service Fees: Administrative and processing fees charged by our platforms;
• Completed Projects: Development projects that have been delivered and accepted;
• Consumed Hours: DevPod retainer hours that have been utilized;
• Third-Party Purchases: Domain names, hosting, licenses, and other third-party services purchased on your behalf;
• Custom Integrations: Work involving third-party API integrations that have been completed;
• Rush Fees: Additional charges for expedited delivery;
• Consultation Fees: Fees for discovery calls, strategy sessions, or consulting services already rendered.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us: Send an email to info@pluskyitsolutions.com with the subject line "Refund Request - [Your Name/Company]";
2. Provide Details: Include your order number, invoice number, or project reference, along with the reason for your refund request;
3. Documentation: Attach any relevant documentation supporting your request;
4. Await Response: Our team will review your request and respond within 2 business days with next steps.

For development service refunds, you will be required to sign a code non-usage agreement before the refund can be processed.

Disputes and Chargebacks

We encourage clients to contact us directly to resolve any issues before initiating a dispute or chargeback with their payment provider. Unauthorized chargebacks may result in:

• Suspension of your account and access to our services;
• Collection efforts for the disputed amount plus administrative fees;
• Reporting to credit agencies where permitted by law;
• Legal action to recover amounts owed.

We are committed to resolving disputes fairly and promptly. Please give us the opportunity to address your concerns before taking other action.

Contact Information

For refund requests or questions about this policy, please contact us:

Email: info@pluskyitsolutions.com

Subject Line: Refund Request - [Your Name/Company]

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (EST).