Privacy Policy

1. Introduction

Plusky IT Solutions LLC ("Plusky," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, services, and products.

Plusky IT Solutions is a limited liability company registered and operating in three jurisdictions:

United States of America: Cheyenne, Wyoming (Primary Headquarters)
Federal Republic of Nigeria: Registered under Nigerian corporate law
Republic of Rwanda: Registered under Rwandan corporate law

This policy applies to all information collected through our websites, including our SaaS platforms CharterVote (www.chartervote.com) and TikkBay (www.tikkbay.com), as well as our professional development services.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

Register for an account on our platforms;
Fill out contact forms or partner intake forms;
Subscribe to our newsletters or marketing communications;
Request a quote or consultation;
Engage our development services;
Communicate with us via email, phone, or chat;
Participate in surveys or provide feedback.

This information may include:

Category	Examples
Identity Data	Name, username, job title, company name
Contact Data	Email address, phone number, mailing address
Financial Data	Payment card details, billing address, bank account information
Transaction Data	Purchase history, payment records, service agreements
Technical Data	IP address, browser type, device information, login data
Usage Data	How you use our websites and platforms
Communications Data	Your preferences for receiving communications from us

2.2 Information Collected Automatically

When you visit our websites or use our platforms, we automatically collect certain information, including:

Device information (type, operating system, browser);
IP address and geographic location;
Pages visited and time spent on each page;
Referring website or source;
Click patterns and navigation paths;
Error logs and performance data.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Business partners and referral sources;
Payment processors and financial institutions;
Analytics providers;
Publicly available sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

To provide, maintain, and improve our services and products;
To process transactions and send related information;
To manage your account and provide customer support;
To deliver the development services you have engaged.

3.2 Communication

To respond to your inquiries and requests;
To send administrative information, such as updates to our terms;
To send marketing communications (with your consent);
To provide project updates and progress reports.

3.3 Business Operations

To analyze usage patterns and improve our services;
To detect, prevent, and address technical issues;
To protect against fraudulent or unauthorized activity;
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations to you;
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud;
Consent: Processing based on your explicit consent, which you may withdraw at any time;
Legal Compliance: Processing necessary to comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

Payment processors and financial institutions;
Cloud hosting and infrastructure providers;
Email and communication service providers;
Analytics and monitoring tools;
Customer support platforms.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including:

Court orders and subpoenas;
Government or regulatory agency requests;
Law enforcement investigations;
Protection of our legal rights.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

6. International Data Transfers

As a company operating in the United States, Nigeria, and Rwanda, your information may be transferred to and processed in any of these countries. We ensure that appropriate safeguards are in place to protect your information during such transfers, including:

Standard contractual clauses approved by relevant authorities;
Data processing agreements with our service providers;
Compliance with applicable data protection laws in each jurisdiction.

For EU/EEA Residents: When we transfer your data outside the European Economic Area, we ensure adequate protection through appropriate safeguards as required by GDPR.

7. Data Security

We implement robust security measures to protect your personal information, including:

Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL;
Access Controls: Strict access controls limit who can access your information;
Secure Infrastructure: Our systems are hosted on secure, SOC 2 compliant infrastructure;
Regular Audits: We conduct regular security assessments and penetration testing;
Employee Training: Our team receives regular training on data protection best practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

Account Data: Retained for the duration of your account and for 3 years after account closure;
Transaction Records: Retained for 7 years for tax and legal compliance;
Communication Records: Retained for 3 years after the last interaction;
Marketing Preferences: Retained until you withdraw consent.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal information in certain circumstances.

Right to Restrict

Request restriction of processing of your personal information.

Right to Portability

Request transfer of your data to another service provider.

Right to Object

Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

Remember your preferences and settings;
Understand how you use our websites;
Improve our services and user experience;
Deliver relevant content and advertisements.

Types of Cookies We Use

Type	Purpose
Essential Cookies	Required for basic website functionality
Performance Cookies	Help us understand how visitors use our site
Functional Cookies	Remember your preferences and settings
Marketing Cookies	Track visitors across websites for advertising

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our websites.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy;
Post a notice on our website;
Send an email notification to registered users (for significant changes).

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Plusky IT Solutions LLC
Data Protection Inquiries
Cheyenne, Wyoming, USA

Email: info@pluskyitsolutions.com

For data protection inquiries, please include "Privacy Inquiry" in your email subject line. We will respond to your request within 30 days.

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